Refund Policy

This Refund Policy applies to the services provided by Goyal Taxi Services through its website located at https://goyaltaxiservices.com, as well as any associated mobile applications or other means of booking.

Booking and Cancellation:

Customers can make bookings for our car rental, taxi, and cab services through our website, phone, or email. Cancellations must be made within a specified timeframe before the scheduled pickup time to be eligible for a refund. The cancellation policy may vary depending on the type of service booked and any terms and conditions agreed upon at the time of booking.

Refund Eligibility:

Refunds will be provided in accordance with the cancellation policy applicable to the specific booking. In general, refunds may be issued under the following circumstances:

  1. Cancellation by Goyal Taxi Services: If we are unable to fulfill a booking due to reasons such as vehicle unavailability, mechanical issues, or unforeseen circumstances, we will provide a full refund to the customer.
  2. Cancellation by Customer: If a customer cancels a booking within the specified cancellation period and is eligible for a refund based on the terms and conditions of their booking, we will process the refund accordingly.
  3. No-Show: If a customer fails to show up for a scheduled pickup without prior cancellation, no refund will be provided.

Refund Process:

Customers requesting a refund must contact us at the provided contact number or email address to initiate the refund process. Refunds will be processed using the original method of payment whenever possible. The timeframe for processing refunds may vary depending on the payment method and financial institution.

Contact Us:

If you have any questions or concerns about our refund policy or need assistance with a refund request, please contact us at info@goyaltaxiservices.com or by phone at +91 9897 278 125.

Policy Updates:

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

Last updated: 14-04-2024